Accessibility

1. What we aim for

We target WCAG 2.1 Level AA as our working standard. We do not claim to meet it in full: no honest statement of that kind can be made without an independent audit, and we have not commissioned one.

Ontario's AODA obliges organizations with fifty or more employees to meet WCAG 2.0 Level AA. LoonieLodge Inc. is smaller than that, so this page is voluntary. We publish it because a tool that asks people about their mortgage and says nothing about accessibility leaves them to find out by failing.

2. What we have actually done

Statements are cheap, so here is what is checkable rather than what we intend. The first item is enforced automatically; the rest are practices we follow and review by hand.

• Every form control in the app has a programmatic name. This one is enforced by an automated check that scans the whole codebase and fails when a control is added without one — a placeholder does not count, because it is announced inconsistently and disappears once a field has a value.
• The app ships a skip link to the main content, and the interface is operable with a keyboard.
• We do not rely on colour alone to carry meaning: warnings, over-limit states and status badges carry text as well.
• Contrast on tinted surfaces is chosen against that surface rather than against white, which is a common way text becomes unreadable in a dark theme.
• Charts are accompanied by the same figures in a table, so nothing is available only as a picture.

3. What we know is not there yet

Naming the gaps is the part that makes the rest believable:

• No independent accessibility audit has been carried out.
• We have not tested with every combination of screen reader and browser, and our coverage of Windows screen readers is thinner than of macOS and iOS.
• Focus order has not been reviewed screen by screen across the whole app.
• Some third-party surfaces we embed — the payment checkout in particular — are outside our control, and we can only report problems upstream.

4. Telling us about a problem

If any part of this app is difficult or impossible for you to use, write to admin@loonielodge.com and say what you were trying to do, what happened, and what you were using — the browser, the operating system, and any assistive technology. We will reply, and an accessibility problem that stops somebody using the app is treated as a defect rather than a request.

If you need information the app holds and cannot reach it, ask us and we will provide it in another format.